Refund Policy

Refund and Credit Policy​​

If the goods or services received are defective or not fit for purpose, a full refund or replacement may be provided. Please note that products cannot be returned due to change of mind or incorrect choice. 

 

This replacement extends to damage caused in-transit or food not being delivered based on order requirements. Where the impact is deemed minor in nature and does not substantially impact the order or the service, a Store Credit may be offered as an alternative to a refund or replacement.

 

We guarantee that our goods:

1. Are of acceptable quality. This means they will be safe, durable and free from defects. They will be acceptable in appearance and finish, and do the job such things are usually used for.

2. Match the description given to you although it may differ slightly in presentation as products are all hand-made.

 

Where Store Credits are offered or provided, these are;

1. Not redeemable or transferable for cash

2. Must be used within 2 years of issue

3. Cannot be swapped or substituted for a varied service, must be used for a like to like product or offering

4. Once used cannot be re-established

5. Cannot be split in value, the entire credit value must be used at the one time

6. Credit cannot be transferable between customers of companies

 

Contact us

How do I contact the Fresh Catering and Events if I feel that I am eligible for a Replacement, Refund or Credit?

 

Within a 24 hour time frame after the order date, email info@freshcateringandevents.com.au and place in the 

Subject Title: Refunds or Credit and your Business Name. 

 

We welcome you to attach images explaining your findings and any questions you may have. Please provide details about the manner in which the goods fail to serve their purpose, or you deem not up to standard.

​

ABN

Heart in Hospitality Pty Ltd t/as Fresh Catering and Events

A.B.N.: 45 619 619 215